RETURNS & EXCHANGES

We have made our online returns smooth and easy! If you don't totally love what you received, here are a few things to know.

Returns + exchanges must be sent back to our warehouse location within 21 days after purchase date and return requests must be made 14 days AFTER delivery date.

IN ORDER TO BE ELIGIBLE FOR A REFUND ALL ITEMS MUST BE:
  • Received at our warehouse location in it's correct timing.
  • In re-sellable condition - Tags still attached, free of stains, marks, animal hair, make up, cigarette smoke.
  • Unworn
  • Unwashed
  • Shoes: returned in original shoe box and placed inside protective shipping box.
  • Swim: Must have plastic lining on swimsuit bottoms.      
SITEWIDE SALES
  • Orders placed during site wide sales (i.e. Black Friday, Cyber Monday, Anniversary Sales, flash sales) using store credit, or a discount code of 20% off or greater (i.e. 25% off) is eligible for return of 'Store Credit' option only. Shipping costs are covered by us for those who select this method of return.

RETURNS ELIGIBLE FOR A REFUND OF ORIGINAL PAYMENT METHOD:

  • Item(s) purchased at regular price or under 20% off (i.e. 15% off) can be issued a full refund back onto original payment method. Those who select this method will have a $6 deduction from refund for shipping cost.

FINAL SALE ITEMS

  • Items purchased from our "SALE" category online is final sale. Meaning, they are not eligible for a return. This applies ONLY to marked down items that displays original price and sale price on it's product page.
  • For hygiene purposes, jewelry and hats are final sale.                     

Damaged items: If you have received a wrong or damaged item please email us immediately at support@rosalindrose.com within 5 days of receiving package.

Lost packages: We are not responsible for lost or stolen packages. 

RETURN PROCEDURE:

 To initiate a return, please visit: https://rosalindrose.com/a/returns

  1. If you are making a return, please do not mail it to us without going through our return page. Items not properly processed will be returned to the customer and no refund or store credit will be issued. If you have any questions, please contact support@rosalindrose.com.
  2. Once you receive a return label for an exchange or when your return request has been accepted, the item(s) must be returned to us within your order's eligible time frame.
  3. We are not responsible for the loss or damage of any returns in transit, so you may wish to insure your shipment.
  4. Returns will be processed within 3-5 business days of receiving them.
  5. We will notify you if goods are returned to us that are not in their original condition (including damage during shipment back to us). In that event, you can choose to have the item sent back to you upon your payment of shipping costs. 
  6. Please be sure to select the correct option for your refund method. Orders placed with a discount of 20% off or higher that are not from our "SALE" category online is eligible for store credit only. 

EXCHANGES:

 To initiate an exchange, please visit: https://rosalindrose.com/a/returns

  1. Good news! All exchange shipping costs are covered by us!
  2. If you are exchanging an item, please do not mail it to us without going through our return/exchange center. Items not properly processed will be returned to the customer.
  3. Once you receive a return label to exchange, you must have item(s) returned to us within it's proper time frame. We are not responsible for the loss or damage of any returns in transit.
  4. Exchanges will be processed within 3-5 business days of receiving them.
  5. Discounts on exchanged items will be applied only to the same item(s). Exchanges for different items will be charged the current cost of those items.
  6. Once we receive item(s) of exchange, we ship out your new item as soon as possible.