HOLIDAY INFO + RETURNS

Happy Holidays from Rosalind Rose!

We want you to be completely stress-free during the holidays. For that reason, we have an EXTENDED RETURN POLICY during this busy time of year. Yep, you heard that right! Here are a few things to know before shopping with us this season.

HOLIDAY INFORMATION:

  • Orders placed from (Nov. 20th through Dec. 24th) may be returned to our warehouse by no later than January 15, 2020. (To initiate a return request, keep scrolling down.)
  • Orders placed from Nov. 13th - Nov. 19th must have returns/exchanges shipped back to our warehouse location within 30 days of delivery date.
  • Please recheck your order. Items, sizes, quantities and shipping address before placing order. Due to our high volume of orders this season, we cannot guarantee changes can be made before an order is shipped.
  • Discount codes can not be applied after order is placed.
  • If you do not receive an order confirmation within 15 minutes after placing order, please contact support@rosalindrose.com - you may have entered an incorrect email address.
  • Please track your packages (with tracking information provided) and ensure package is being delivered to a secure location.
  •  Orders typically take 1-3 business days to ship after order is placed.
IN ORDER TO BE ELIGIBLE FOR A REFUND ALL ITEMS MUST BE:
  • Received at our warehouse location at it's correct timing. (Read holiday information above.)
  • In re-sellable condition - Tags still attached, free of stains, marks, animal hair, make up, cigarette smoke.
  • Unworn
  • Unwashed
  • Shoes: returned in original shoe box and placed inside protective shipping box.
  • Swim: Must have plastic lining on swimsuit bottoms.      
SITEWIDE SALES
  • Orders placed during site wide sales (i.e. Black Friday, Cyber Monday, Anniversary Sales) using store credit, or a discount code of 20% off or greater (i.e. 25% off) is eligible for return of 'Store Credit' option.

RETURNS ELIGIBLE FOR A FULL REFUND:

  • Item(s) purchased at regular price or under 20% off (i.e. 15% off) can be issued a full refund back onto original payment method.

FINAL SALE ITEMS

  • Items purchased from our "SALE" category online is final sale. Meaning, they are not eligible for a return. This applies ONLY to marked down items that displays original price and sale price on it's product page.
  • For hygiene purposes, jewelry and hats are final sale.                     

Damaged items: If you have received a wrong or damaged item please email us immediately at support@rosalindrose.com within 5 days of receiving package.

Lost packages: We are not responsible for lost or stolen packages. Please contact your local post office from your tracking information if help is needed.

Original Policy for orders placed before Nov. 13th and after Dec. 24th: Returns + exchanges must be sent back to our warehouse location within 21 days after delivery date and return requests must be made 14 days after delivery date.

RETURN PROCEDURE:

 To initiate a return, please visit: https://rosalindrose.com/a/returns

  1. If you are making a return, please do not mail it to us without going through our return page. Items not properly processed will be returned to the customer and no refund or store credit will be issued. If you have any questions, please contact support@rosalindrose.com.
  2. Once you receive a return label for an exchange or when your return request has been accepted, the item(s) must be returned to us within your order's eligible time frame. (Please be sure to read our holiday policy above.)
  3. We are not responsible for the loss or damage of any returns in transit, so you may wish to insure your shipment.
  4. Returns will be processed within 5-7 business days of receiving them.
  5. We will notify you if goods are returned to us that are not in their original condition (including damage during shipment back to us). In that event, you can choose to have the item sent back to you upon your payment of shipping costs. Otherwise, we may discard the item within 10 days of receiving it and a refund will not be processed.

EXCHANGES:

 To initiate an exchange, please visit: https://rosalindrose.com/a/returns

  1. Good news! All exchange shipping costs are covered by us!
  2. If you are exchanging an item, please do not mail it to us without going through our return/exchange center. Items not properly processed will be returned to the customer.
  3. Once you receive a return label to exchange, you must have item(s) returned to us within it's proper time frame (Please read Holiday information above). We are not responsible for the loss or damage of any returns in transit.
  4. Exchanges will be processed within 5-7 business days of receiving them.
  5. Once we receive item(s) of exchange, we ship out your new item as soon as possible.