RETURNS & EXCHANGES POLICY + REQUEST

We proudly stand by the quality of our products and want you to love them to! If you are not pleased with your purchase, here's a few things to know:

  •  Return requests must be submitted within 14 days of delivery. This includes damaged or the wrong items. Please carefully inspect a product upon arrival to assure that it's what you ordered and has no defects.

  • Clothing must be in new condition with original tags still attached. Any packaging the article came in or with must be included (i.e. shoe boxes).

  • Accessories such as jewelry, hair scarves and hats are final sale.

    ITEMS ARE INELIGIBLE FOR RETURNS IF THEY HAVE BEEN:
                                                                               

    a. Washed (We are not responsible for item(s) that have been damaged due to improper washing. We suggest following the wash instructions on the inside tag.)
    b. Worn for more than the purposes of trying on the clothing.
    c. Stained or soiled from food, makeup, deodorant, animals, animal hair, etc.
    d. Altered such as hemming, additions for modesty, fitting, etc.
    e. Otherwise damaged within the possession of the customer.
    f. Shoes: must be returned in their original shoe box (undamaged & unworn) and placed inside an additional protective shipping box.

    • If you have received a wrong or damaged item please email us immediately at support@rosalindrose.com.

    • Items purchased during site wide sales (Black Friday, Cyber Monday, Anniversary Sales, etc.) are eligible for return for store credit or for an exchange in size (as long as they aren't purchased from the final sale section).

    • Items purchased using a percentage-off discount of 20% and greater (i.e. 25% off) are only eligible for return for store credit or for an exchange in size.

    • Any item found in the "SALE" section of the website is final sale, meaning it is not eligible for return, exchange, or store credit. 

    • We reserve the right to reject future purchases and returns from customers we feel are abusing our return policies.

    • If you believe there are special circumstances, but your item is suggested nonreturnable in the process of submitting a return request, please contact us at support@rosalindrose.com. 

     

    RETURN PROCEDURE:

     To initiate a return, please visit: https://supportrosalind.myreturnscenter.com

    1. If you are making a return, do not mail it to us without going through our return website. Items not properly processed will be returned to the customer and no refund or store credit will be issued. If you have any questions, please contact support@rosalindrose.com.

    2. Once you receive a return label for an exchange or when your return request has been accepted, you have three business days to mail the item. We are not responsible for the loss or damage of any returns in transit, so you may wish to insure your shipment.

    3. Returns will be processed within 5-7 business days of receiving them.

    4. Refunds are processed upon receipt of the returned merchandise in satisfactory condition and will be credited back to the billing method you used to pay, (for orders purchased with a discount code lower than 20% only) usually within 10-14 business days. Orders purchased with a discount code of 20% off or greater will receive store credit. Once a refund request is processed we cannot reverse it, even if your credit card is no longer active. If you are doing a return, and the original card you used to purchase the item is no longer in working order (i.e. it was voided), we will be able to refund you with a Rosalind Rose eGift Card. Please contact us at support@rosalindrose.com if this is your situation.

    5. We will notify you if goods are returned to us that are not in their original and undamaged condition (including damage during shipment back to us). In that event, you can choose to have the item sent back to you upon your payment of shipping costs. Otherwise, we may discard the item within 10 days of receiving it and you will not receive a refund.

    6. If you receive the wrong product or a damaged product, you must follow the above procedures to return the item(s) and receive a refund.

     

     EXCHANGES

     To initiate an exchange, please visit: https://supportrosalind.myreturnscenter.com

    1. If you are exchanging an item, do not mail it to us without going through our return website. Items not properly processed will be returned to the customer. If you have any questions, please contact support@rosalindrose.com.

    2. Once you receive a return label, you have three business days to mail the item. We are not responsible for the loss or damage of any returns in transit, so you may wish to insure your shipment.

    3. Exchanges will be processed within 3-7 business days of receiving them.

    4. Once we have processed the exchange, we will ship you your new item. You will receive the shipping confirmation and tracking information within 24 hours of this process occurring. 

     

    Because our inventory is constantly changing and is limited, exchanges may not be possible. Please contact us to see if the item(s) you are wanting to exchange is available.