RETURNS & EXCHANGES POLICY + REQUEST

We want you to be completely satisfied with your purchase. If it isn't what you were expecting or you changed your mind, here are a few things to know:

  • Returns must be received within 21 days of PURCHASE date. Return requests must be submitted within 14 days of delivery. 
  • Items purchased at regular price or under 20% off (i.e. 15% off) will be issued a full refund back onto original payment method.
  • Items purchased from our "SALE" category online is final sale. https://rosalindrose.com/collections/sale-1
  • Orders placed during site wide sales (Black Friday, Cyber Monday, Anniversary Sales) using store credit, or a discount code of 20% off or greater (i.e. 25% off) will receive online store credit once return is received and passes proper inspection.
  • We cover all shipping costs of exchanges in the U.S. However, if a customer wishes to make a return and not an exchange, shipping charges are on the customers own expense. (We recommend when shipping back a return, you use an insured, trackable shipping option.)
  • All jewelry and hats are final sale.
IN ORDER TO BE ELIGIBLE FOR A REFUND ALL ITEMS MUST BE:
  • Received at our warehouse location within 21 days of original PURCHASE date. 
  • Not worn (for more than the purpose of just trying it on.)
  • Unwashed
  • In re-sellable condition
  • Shoes: returned in original shoe box and placed inside protective shipping box.
  • Swim: Must have plastic lining on swimsuit bottoms.                                             

Damaged items: If you have received a wrong or damaged item please email us immediately at support@rosalindrose.com within 4 days of receiving package.

RETURN PROCEDURE:

 To initiate a return, please visit: https://supportrosalind.myreturnscenter.com

  1. If you are making a return, please do not mail it to us without going through our return website. Items not properly processed will be returned to the customer and no refund or store credit will be issued. If you have any questions, please contact support@rosalindrose.com.
  2. Once you receive a return label for an exchange or when your return request has been accepted, the item(s) must be returned to us within 21 days of PURCHASE date.
  3. We are not responsible for the loss or damage of any returns in transit, so you may wish to insure your shipment.
  4. Returns will be processed within 5-7 business days of receiving them.
  5. Refunds are processed upon receipt of the returned merchandise in satisfactory condition and will be issued back to the billing method you used to pay. 
  6. We will notify you if goods are returned to us that are not in their original and undamaged condition (including damage during shipment back to us). In that event, you can choose to have the item sent back to you upon your payment of shipping costs. Otherwise, we may discard the item within 10 days of receiving it and a refund will not be processed.
  7. If you receive the wrong product or a damaged product, you must follow the above procedures to return the item(s) and receive a refund.

 EXCHANGES

 To initiate an exchange, please visit: https://supportrosalind.myreturnscenter.com

  1. Good news! All exchange shipping costs are covered by us!
  2. If you are exchanging an item, please do not mail it to us without going through our return/exchange center. Items not properly processed will be returned to the customer.
  3. Once you receive a return label to exchange, you must have item(s) returned to us within 21 days of PURCHASE date. We are not responsible for the loss or damage of any returns in transit, so you may wish to insure your shipment.
  4. Exchanges will be processed within 2-5 business days of receiving them.
  5. Once we receive item(s) of exchange, we will notify you and ship out your new item as soon as possible.