RETURNS & EXCHANGES POLICY + REQUEST

We want you to be completely satisfied with your purchase. If it isn't what you were expecting or you changed your mind, here are a few things to know:

  • Returns must be received within 21 days of PURCHASE date. Return requests must be submitted within 14 days of delivery. 
  • Items purchased at regular price or under 20% off (i.e. 15% off) can be issued a full refund back onto original payment method.
  • SALE ITEMS: Items purchased from our "SALE" category online is final sale. Cannot be returned. This applies ONLY to marked down items that displays original price and sale price on it's product page. 
  • SITE WIDE SALES: Orders placed during site wide sales (i.e. Black Friday, Cyber Monday, Anniversary Sales) using store credit, or a discount code of 20% off or greater (i.e. 25% off) is eligible for return of store credit option only.
  • We cover all exchange shipping costs.
  • We cover return shipping costs for 'Store Credit' option only.
  • Refunds requested for 'Original Payment Method' will be charged $6.00 for return shipping. 
  • All jewelry and hats are final sale.
IN ORDER TO BE ELIGIBLE FOR A REFUND ALL ITEMS MUST BE:
  • Received at our warehouse location within 21 days of original PURCHASE date. 
  • Unworn
  • Unwashed
  • In re-sellable condition
  • Shoes: returned in original shoe box and placed inside protective shipping box.
  • Swim: Must have plastic lining on swimsuit bottoms.                                             

Damaged items: If you have received a wrong or damaged item please email us immediately at support@rosalindrose.com within 4 days of receiving package.

Lost packages: We are not responsible for lost or stolen packages. 

RETURN PROCEDURE:

 To initiate a return, please visit: https://rosalindrose.com/a/returns

  1. If you are making a return, please do not mail it to us without going through our return page. Items not properly processed will be returned to the customer and no refund or store credit will be issued. If you have any questions, please contact support@rosalindrose.com.
  2. Once you receive a return label for an exchange or when your return request has been accepted, the item(s) must be returned to us within 21 days of PURCHASE date.
  3. We are not responsible for the loss or damage of any returns in transit, so you may wish to insure your shipment.
  4. Returns will be processed within 5-7 business days of receiving them.
  5. We will notify you if goods are returned to us that are not in their original and undamaged condition (including damage during shipment back to us). In that event, you can choose to have the item sent back to you upon your payment of shipping costs. Otherwise, we may discard the item within 10 days of receiving it and a refund will not be processed.

EXCHANGES

 To initiate an exchange, please visit: https://rosalindrose.com/a/returns

  1. Good news! All exchange shipping costs are covered by us!
  2. If you are exchanging an item, please do not mail it to us without going through our return/exchange center. Items not properly processed will be returned to the customer.
  3. Once you receive a return label to exchange, you must have item(s) returned to us within 21 days of PURCHASE date. We are not responsible for the loss or damage of any returns in transit, so you may wish to insure your shipment.
  4. Exchanges will be processed within 2-5 business days of receiving them.
  5. Once we receive item(s) of exchange, we will notify you and ship out your new item as soon as possible.